FB Pixel
❕Notice of Medical Records Destruction - Learn how you may be affected.
Read More

Making Healthcare Easier: Your Guide to Our Patient Resources

Oct 1, 2025 | Patient Resources

At Clay-Battelle Health Services Association (CBHSA), we aim to be more than just a clinic. We’re a part of the community, and we’re here to support you. We know that navigating the ins and outs of healthcare can sometimes feel overwhelming, whether it’s understanding insurance, paying for care, or simply managing your appointments. That’s why we’ve built an ecosystem of patient resources designed to make your health journey easier. Our goal is to remove barriers to ensure that everyone in our community can access the high-quality care they deserve. We’re proud to offer a variety of tools and programs, from our convenient Patient Portal to our helpful financial assistance options. Let’s take a look at how these resources can help you at CBHSA.

Your Health, Right at Your Fingertips: The Patient Portal

Get free 24/7 access to your health information from your computer, smartphone, or tablet through our convenient CBHSA Patient Portal. It’s a secure online service that puts you in control of your health care. With your patient portal account, you can:

  • Request appointments from the comfort of your home.
  • View your test results as soon as they are ready.
  • Review clinical summaries of your visits.
  • Send secure messages directly to your health care providers.

The Patient Portal is a powerful tool that puts you in control of your health records and communication. It’s a key part of our commitment to making care more convenient for you.

Making Healthcare More Affordable with Assistance Programs

We believe that no one should have to choose between their health and their finances. That’s why we offer several assistance programs to help with costs. Our Sliding Fee Discounts are designed to help with out-of-pocket medical and dental expenses based on your family’s size and income. We know that the process might seem confusing, but our team is here to help you understand if you qualify and what proof of income (like a W-2 or a pay stub) is needed to get the discount. This program can make a huge difference in making sure you can afford the care you need.

Additionally, we offer a Mileage Reimbursement Program for uninsured patients who have to travel to our locations, and other specialized services like reproductive health, cancer screenings, and children’s vaccine programs. These important programs help us extend care to every member of our community.

Health Insurance Counseling: We Can Help You Choose the Best Plan

Beyond our direct assistance programs, our team is dedicated to helping you and your family find affordable health coverage. We can:

  • Help you compare health insurance plans from the Health Insurance Marketplace.
  • Walk you through the process of applying for West Virginia or Pennsylvania Medicaid and the Children’s Health Insurance Program (CHIP), which offers free or low-cost coverage for kids.
  • Answer your questions and make sure you understand your options.

No matter your situation, our counselor is ready to provide the support and guidance you need to find the right plan for you.

We're Here to Help!

At CBHSA, we’re dedicated to helping you live a healthier life. These resources are here for you, and we want you to use them! Our team is always ready to answer your questions and help you navigate these programs. The next time you visit, feel free to ask about signing up for the Patient Portal or how our assistance programs can help you. Your health is our priority, and we’re excited to make your healthcare experience as easy and positive as possible.

To learn more or get in touch, please visit our Contact Us page. We look forward to hearing from you!